EOS - Employee Opinion Surveys
Surveys on organizational climate provide a view on the employees' satisfaction level as well as on their attitudes in relation to work and certain organizational realities.
“employees' morale has a strong impact on client relationships and on work quality”
“future performance is influenced by the way people perceive the appreciation of their performance”
“job related satisfaction has long-term impact on employee retention”
Benefits:
- An accurate picture of reality for you and your management team
- Stronger relationships between managers and their staff
- Hard data to measure your organization’s progress by department and leader
- A clear understanding of the magnitude of employee concerns
- Knowledge to create and manage a culture where your employees love to come to work and your customers love to do business
Objectives of employee opinion surveys (EOS):
- Assessment of how the managerial strategy is perceived within the organization
- Assessment of how organizational goals are perceived and understood
- Assessment of compensation and benefits strategy
- Employee motive and satisfaction assessment
- Organizational communication assessment
- Assessment of loyalty and attachment towards job
- Identification of strengths and development needs at organization level
Main themes to investigate in an Employee Opinion Survey:
Company
- Loyalty
- Differentiation
- Attitude toward change
Top Management
- Communication with employees
- Encouragement
- Openness to change
Direct Manager
- Feedback
- Respect
- Receptivity
- Communication
- Openness
- Problem Solving
Work
- Responsibility
- Teamwork
- Flexibility
- Development potential
- Satisfaction at work
Clients
- Trust
- Reliability
- Services
- Communication
Quality of Results
- Quality standards
- Attention to details
- Result orientation
Compensation & Benefits
- Compensation programs
- Performance Management
- Criteria for reward
Free Response Questions: Ways to improve organizational performance.
